Changing an Appointment

Procedure for Changing an NCLEX Appointment

If you need to change your appointment date, time or location, go to the Pearson VUE website or call Pearson VUE NCLEX Candidate Services one full business day (24 hours) before your scheduled exam date and time as described below:

  • For exams scheduled on Tuesday, Wednesday, Thursday or Friday, call Pearson VUE at least 24 hours in advance of the date and time of your appointment local standard time.
  • For exams scheduled on Saturday, Sunday or Monday, call Pearson VUE no later than Friday and at least 24 hours in advance of your appointment time local standard time.

National holidays should also be considered when rescheduling an appointment, as offices may be closed.

NOTE: Leaving a message on an answering machine does not constitute giving the required notice for rescheduling or unscheduling your exam appointment. You must either reschedule or unschedule your appointment on the Pearson VUE website or by speaking with an agent at Pearson VUE NCLEX Candidate Services and receive a confirmation of unscheduled/rescheduled appointment email.

Changing an International Exam Appointment

If you have an appointment at an international test center*, you must call Pearson VUE NCLEX Candidate Services to change your appointment. You may reschedule to another international test center without forfeiting your international scheduling fee. If you choose to reschedule your exam to a domestic test center, you will forfeit the international scheduling fee.

If you have an appointment at a domestic test center and choose to reschedule to an international test center, you will be charged a non-refundable scheduling fee and any applicable Value Added Tax.

Changing an Exam Appointment with Testing Accommodations

If you have been approved for testing accommodations, you should call Pearson VUE NCLEX Candidate Services and ask for the NCLEX Accommodations Coordinator in order to change your appointment.

Missing an Exam Appointment

If you fail to arrive for the exam appointment or fail to reschedule/unschedule without giving the appropriate notice, you will forfeit your exam fee (and scheduling fee if applicable) and your ATT will be invalidated. You will be required to reregister and pay another exam fee. Failure to take the exam will be noted in your registration as an incident report which will be viewable by your board of nursing/regulatory body. 

*Definitions of Domestic and International Test Centers