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Executive Office 

Executive Office

The Chief Executive Officer (CEO) has primary responsibility for the executive office.   In addition to the principal duties of the CEO, the overall focus of the executive office is supporting the work of the Board of Directors, human resource management, membership relations, and marketing and communications.  The overarching goal is to implement the vision, values, mission and strategic direction of the organization.

Member Relations

The Member Relations department serves as a resource to the member boards for NCSBN programs and services. There are a number of functions that are managed in this department. A key function is the management of the membership database that houses contact information and volunteer data on member board members and board staff. This department also supports specific groups within the membership to facilitate the execution of networking, educational and information sharing opportunities.

Marketing & Communications

The Marketing & Communications department is responsible for branding NCSBN by making the organization's name, and by extension its products and services more widely known and respected to its various publics.

Human Resources

The Human Resources department is responsible for designing, implementing, evaluating, and supporting an infrastructure that effectively manages the human capital resources and activities of NCSBN.

Nursing Regulation

Outreach Services

The Outreach Services department is responsible for taking the resources, programs and policies that were developed by the Regulatory Innovations department and assisting our membership, when requested, in their implementation. Outreach Services staff  supports the Research department with the set up of pilot programs and projects as well as assists with data collection.

Regulatory Innovations

The Regulatory Innovations department works collaboratively with the Research and Outreach Services departments, as well as other NCSBN departments to design cutting-edge resources and services for our member boards. The Director of Regulatory Innovations is the contact person at NCSBN for nursing education issues.


The Research department at NCSBN helps inform both practice and policy in nursing regulation through research and analysis. Boards of nursing turn to the Research department for objective analysis and effective solutions that address the challenges facing the regulation of nurses. Licensure and examination statistics are gathered from each Member Board and published annually.  Various research projects completed by the membership and NCSBN are collected and available via a central clearinghouse service. Through its dedication to high quality and impartial research and analysis, the Research department engages members to create knowledge, insight, information, options, and solutions that will be both effective and enduring.


Under the guidance of its membership, NCSBN has developed two licensure examinations used by its Member Boards to test the entry-level nursing competence of candidates for licensure as registered nurses and as licensed practical/vocational nurses. These examinations, the NCLEX-RN and NCLEX-PN examinations, are administered with the contractual assistance of a national test service. The Examinations department is also responsible for practice analyses necessary to support the NCLEX-RN and NCLEX-PN examination development process. 

In August 2008, under the guidance if its membership, NCSBN acquired exclusive ownership of the National Nurse Aide Assessment Program and Medication Aide Certification Examination (NNAAP & MACE Examinations). NCSBN will develop the examination programs and administer them with the contractual assistance of a national test service.

The NNAAP is the largest nurse aide certification examination program in the United States with over 200,000 paper and practical examinations administered annually. The MACE is a new national medication aide certification examination that will be administered to nurse aides who choose to receive additional training to become certified medication aides. 


The Finance department is comprised of the finance and accounting and administrative services divisions.

The overall function of the finance and accounting division can be summarized into three core areas:

  1. Stewardship, control and risk assessment.
  2. Transaction processing.
  3. Strategic decision support.

The overall function of the administrative services division can be summarized into two core areas:

  1. Building management support.
  2. Purchasing.

Information Resources

Information Technology

The Information Technology (IT) department comprises five areas:  

  1. Nursys is responsible for the Nursys program, including Nursys eNotify and nurse verification operations (nursys.org and nursys.com).  
  2. Application Development is responsible for the software development and technical support of all Nursys and NCSBN applications. 
  3. Licensure, Enforcement, and Managment System group is responsible for developing and supporting a comprehensive licensure/enforcement system for the Member Boards.
  4. Infrastructure is responsible for the system network and security, telecommunications and disaster recovery systems/services. 
  5. Administration is responsible for ensuring that all products, programs and services are within scope and budget, meet objectives, schedules, resource commitments, and documentation standards.

Members can find more information on IT-related programs and services by visiting the Information Technology page on the Members Only section of the website.

Interactive Services

The department strategizes and manages NCSBN’s Web presence and interactive offerings. The NCSBN Mission and Strategic Objectives are supported through:

        ▪ Providing operations for staff presentation of regularly updated and engaging Web content. 
▪ Ensuring a positive user experience utilizing Web design and usability best practices.
▪ Working toward interoperability and ensuring accessibility. 
▪ Overseeing all NCSBN interactive, multimedia, and e-learning initiatives for the benefit of staff, membership and external audiences.