Help

File download troubleshooting
Video troubleshooting
Podcast troubleshooting
Required plug-ins
Add to my calendar troubleshooting
RSS feeds troubleshooting


I can not open a file linked on your site.

Unfortunately, newer versions of MS Office documents are not supported by Internet Explorer version 8 and older. These documents have file names like the following:

Please use a different Internet browser or version of Internet Explorer to access these files.


I am having trouble playing videos.

Event video troubleshooting:
Unfortunately, Internet Explorer 8 is not able to play videos that appear in lightboxes. Please use a different Internet browser such as Firefox or Safari or version of Internet Explorer to access these files. If you are still having problems viewing the videos, make sure you have Adobe Flash Player installed.

Educational and help video troubleshooting:
If you receive the message "Your browser is not supported" check to make sure that you have "Display mixed content" enabled. To do this in Internet Explorer 8, follow the below steps.

  1. Go to Tools->Internet Options->Security
  2. Select the Security tab
  3. Click on the Internet zone icon at the top of the tab page
  4. Click the Custom Level button
  5. In the Miscellaneous section change Display mixed content to Enable

I am having trouble playing podcasts.

In order to play a podcast you must have Adobe Flash Player installed.


Plug-In Requirements

Plug-ins are necessary for opening and viewing most files and videos. Use the links below to download or update both of these free plug-ins:


I can not add an event to my Outlook calendar.

The add to Outlook calendar feature is only working on IE, Firefox and Chrome browsers. It is not working on Safari. Please open the page on a different browser if you experience difficulties.


I can not view and subscribe to RSS feeds.

RSS feeds are only working on IE, Firefox and Chrome browsers. It is not working on Safari. Please open the page on a different browser if you experience difficulties.