Renegotiating Health Care - Resolving Conflict to Build Collaboration

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Presented By
  • Leonard J. Marcus, PhD Director, Program for Health Care Negotiation and Conflict Resolution Harvard School of Public Health
Annual Meeting, Delegate Assembly
Board Members, Board Staff, Executive Officers, General Public, Health Care Organizations, Policy Makers
We will explore why unresolved conflict can hamper any organization's ability to make timely, cost-effective decisions and implement new strategies. There are complex interactions between those who deliver, receive, administer, and oversee health care. However, there are negotiation techniques and conflict resolution approaches that can improve efficiency, quality of care, and patient safety. It is important to build strategies and methods to resolve the myriad thorny issues that encompass the health care enterprise. '


  1. Review challenges now facing nursing licensure boards as well as all of health care given changes in the workforce, policies, the population and technology, the combination of which require all involved in the field to renegotiate work arrangements and expectations. 
  2. Review and learn methods of negotiation, conflict resolution, and leadership that fit these new challenges and create opportunities to innovate and change.