The process used to investigate and act on a complaint may vary depending upon the seriousness of the allegations and the timeliness of the complaint. Investigation can include requesting additional documents or information from complainants, asking the licensee to respond to allegations in writing, as well as full investigations with site visits and witness interviews. Investigations take time, often many months, to complete. 

Related Publications

Published Date: 2011
Topic: Practice and Education

A resource manual and guidelines for alternative and disciplinary monitoring programs.

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Published Date: 2009
Topic: Practice and Education

This resource provides boards of nursing with practical guidelines in making decisions about sexual misconduct cases in their mission of public protection.

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Published Date: 2010
Topic: Practice and Education

With a wealth of helpful guidelines and assessment tools, Nursing Pathways for Patient Safety makes it easy to identify the causes of practice breakdowns and to reduce health care errors. It also:

  • Provides expert guidance from NCSBN
  • Provides an overview of the TERCAP assessment tool
  • Examines both system and practice based causes of practice breakdown (including practice styles, health care environments, teamwork and structural systems)
  • Emphasizes nurses’ front-line role and responsibility in promoting patient safety