WEBVTT 00:00:05.293 --> 00:00:14.370 position:50% align:middle So, look, it is absolutely an honor to be here with you once again at NCSBN's annual meeting. 00:00:14.370 --> 00:00:16.700 position:50% align:middle I'm so excited to be here with you. 00:00:16.700 --> 00:00:26.570 position:50% align:middle As I think about and I look out here among all of you, I am both honored and actually humbled. 00:00:26.570 --> 00:00:36.950 position:50% align:middle When you think about the number of nurse leaders in this room who have an absolute unique focus 00:00:36.950 --> 00:00:42.799 position:50% align:middle on public protection, it is an amazing moment. 00:00:42.799 --> 00:00:48.069 position:50% align:middle And, you know, I want to take the first few minutes, and I'm not sure where she's at, she's way over there, 00:00:48.069 --> 00:00:52.160 position:50% align:middle but I want to talk just a little bit on what Phyllis said this morning. 00:00:52.160 --> 00:00:58.840 position:50% align:middle Phyllis, wow, the energy you showed was absolutely amazing. 00:00:58.840 --> 00:01:07.559 position:50% align:middle The way you talked about us being united, the lifting up, the making each other better. 00:01:07.559 --> 00:01:09.359 position:50% align:middle Phyllis, I don't know if you caught it. 00:01:09.359 --> 00:01:14.649 position:50% align:middle That is the very heart and the very essence of One NCSBN. 00:01:14.649 --> 00:01:17.609 position:50% align:middle That is really what it's all about. 00:01:17.609 --> 00:01:24.889 position:50% align:middle And what I want to do, though, today, is to go a little deeper on that topic, 00:01:24.889 --> 00:01:27.249 position:50% align:middle to actually define it. 00:01:27.249 --> 00:01:31.589 position:50% align:middle The geek measurement guy in me says, if you can't define it, you can't measure it. 00:01:31.589 --> 00:01:37.063 position:50% align:middle And so, I'm going to put a little science back in the say, you got to be able to define this, right? 00:01:37.063 --> 00:01:43.790 position:50% align:middle And so, I want to go just a little bit deeper and try to define what we really mean. 00:01:43.790 --> 00:01:45.440 position:50% align:middle How do we put it in action? 00:01:45.440 --> 00:01:47.816 position:50% align:middle How do we make it real? 00:01:51.260 --> 00:01:53.810 position:50% align:middle Oh, yeah, and I actually am using a clicker today. 00:01:53.810 --> 00:01:55.800 position:50% align:middle And you know how well I do with this, right? 00:01:55.800 --> 00:01:59.190 position:50% align:middle All of you have been around long enough… No, I don't do well with it, right? 00:01:59.190 --> 00:01:59.660 position:50% align:middle Okay. 00:01:59.660 --> 00:02:03.050 position:50% align:middle We'll try to keep it in the right space here. 00:02:03.050 --> 00:02:07.730 position:50% align:middle You know, last year, those of you were in this room last year, 00:02:07.730 --> 00:02:11.020 position:50% align:middle I actually challenged you to do something. 00:02:11.020 --> 00:02:14.870 position:50% align:middle If you don't remember, think about how uncomfortable you felt. 00:02:14.870 --> 00:02:18.670 position:50% align:middle Because I bet, most of you felt uncomfortable when I challenged you to do this. 00:02:18.670 --> 00:02:30.960 position:50% align:middle And that was to critically examine your paradigms, your perspectives, your long-held assumptions 00:02:30.960 --> 00:02:42.479 position:50% align:middle about nursing regulation, to actually scrutinize nursing regulation as it is and 00:02:42.479 --> 00:02:49.649 position:50% align:middle envision what it should be in the future, recognizing this important point. 00:02:49.649 --> 00:03:00.729 position:50% align:middle And that is that every one of us in this room serve as a guardrail for public protection. 00:03:00.729 --> 00:03:13.590 position:50% align:middle And admitting, being humble enough to admit that maybe, just maybe, some of our practices have become barriers 00:03:13.590 --> 00:03:16.021 position:50% align:middle to regulation of the future. 00:03:19.327 --> 00:03:20.560 position:50% align:middle And it's amazing. 00:03:20.560 --> 00:03:23.520 position:50% align:middle You have you rose to that challenge. 00:03:23.520 --> 00:03:24.640 position:50% align:middle And I'm impressed. 00:03:24.640 --> 00:03:34.520 position:50% align:middle You rose with such dedication and deep and thoughtful insight in conversations that I've had with many 00:03:34.520 --> 00:03:42.450 position:50% align:middle of at the mid-year at the summit during the listening tours, during the focus groups. 00:03:42.450 --> 00:03:50.920 position:50% align:middle The conversations that I've had with the board of directors have been an absolute inspiration to me. 00:03:50.920 --> 00:03:57.850 position:50% align:middle So much so, and in keeping with our promise of One NCSBN, you're going to love this those of you, 00:03:57.850 --> 00:04:01.246 position:50% align:middle we took that same challenge to our staff. 00:04:05.868 --> 00:04:09.438 position:50% align:middle We called them blue sky sessions. 00:04:09.438 --> 00:04:18.799 position:50% align:middle And in that, we had almost 100 staff participate in-person or virtually, in which we challenged staff, 00:04:18.799 --> 00:04:26.590 position:50% align:middle both individually and collectively, to actually examine their assumptions about the work 00:04:26.590 --> 00:04:36.439 position:50% align:middle they do in relation to nursing regulation, to actually question their practices, their processes, 00:04:36.439 --> 00:04:44.780 position:50% align:middle to envision what their work might be like if they went beyond traditional boundaries and 00:04:44.780 --> 00:04:50.879 position:50% align:middle sometimes self-imposed boundaries. 00:04:50.879 --> 00:04:56.059 position:50% align:middle What would the future look like? 00:04:56.059 --> 00:05:05.779 position:50% align:middle And undergirding that entire exercise was this question. 00:05:05.779 --> 00:05:12.420 position:50% align:middle We said to them, look, just stop and think, you're driving your car, you're taking a shower. 00:05:12.420 --> 00:05:16.520 position:50% align:middle You are having what I call the water cooler talk. 00:05:16.520 --> 00:05:20.459 position:50% align:middle Now, everybody in here knows what I'm talking about, right? 00:05:20.459 --> 00:05:24.849 position:50% align:middle That's where you as leaders don't get to hear what the staff are telling you. 00:05:24.849 --> 00:05:29.249 position:50% align:middle They're telling to each other and you're going with, "You just tell me, I could do something about that." 00:05:29.249 --> 00:05:32.140 position:50% align:middle No, but those moments, right? 00:05:32.140 --> 00:05:38.500 position:50% align:middle In those moments, there's that moment in that shower where you go like, "If NCSBN would just…if they would 00:05:38.500 --> 00:05:41.300 position:50% align:middle just…" And you would fill in that blank. 00:05:41.300 --> 00:05:47.440 position:50% align:middle When you're talking at the water cooler, if NCSBN would just… And so, we called it the blue sky, 00:05:47.440 --> 00:05:52.989 position:50% align:middle but undergirding with this thing, if NCSBN would just… And here's what I know, 00:05:52.989 --> 00:05:57.599 position:50% align:middle throughout this next year, we're going to give you an opportunity on a number 00:05:57.599 --> 00:06:02.160 position:50% align:middle of occasions to answer that question. 00:06:02.160 --> 00:06:08.780 position:50% align:middle And I think there's great value in that exercise. 00:06:08.780 --> 00:06:09.790 position:50% align:middle Really? 00:06:09.790 --> 00:06:10.750 position:50% align:middle There's great value. 00:06:10.750 --> 00:06:18.620 position:50% align:middle For instance, just right now, think for just a second, just a second, how would you fill it in right now? 00:06:18.620 --> 00:06:27.070 position:50% align:middle What I'm going to tell you is that your willingness to actually examine that, that moment, examine it. 00:06:27.070 --> 00:06:30.710 position:50% align:middle Your willingness to question and evolve. 00:06:36.160 --> 00:06:44.859 position:50% align:middle To envision nursing regulation beyond traditional, and again, self-imposed boundaries. 00:06:44.859 --> 00:06:46.549 position:50% align:middle You know what happens? 00:06:46.549 --> 00:06:55.190 position:50% align:middle That right there is when we actually are able to reach innovative regulatory solutions. 00:06:55.190 --> 00:07:04.839 position:50% align:middle And that is what makes NCSBN a flagship of regulatory excellence wherever you're at. 00:07:04.839 --> 00:07:11.019 position:50% align:middle And just think about what we've accomplished this year. 00:07:11.019 --> 00:07:18.129 position:50% align:middle Congratulations, for the first time in history, in our history, you should be very proud, 00:07:18.129 --> 00:07:22.149 position:50% align:middle we now have 100%. 00:07:22.149 --> 00:07:32.250 position:50% align:middle Every regulatory body in United States is now participating in nurses license verification. 00:07:32.250 --> 00:07:35.060 position:50% align:middle Yeah, give yourself an applause. 00:07:35.060 --> 00:07:36.030 position:50% align:middle Absolutely. 00:07:36.030 --> 00:07:37.680 position:50% align:middle This is a great moment. 00:07:37.680 --> 00:07:43.020 position:50% align:middle Pennsylvania went live just before this meeting and California then will go live in December. 00:07:43.020 --> 00:07:47.520 position:50% align:middle And that we will now be 100% in participation. 00:07:47.520 --> 00:07:49.220 position:50% align:middle But you know what? 00:07:49.220 --> 00:07:55.689 position:50% align:middle This actual work right here didn't stop there. 00:07:55.689 --> 00:08:03.609 position:50% align:middle We have actually, as of this date, launched nurses in Canada as well. 00:08:03.609 --> 00:08:07.309 position:50% align:middle Yes. 00:08:07.309 --> 00:08:16.039 position:50% align:middle This work was One NCSBN, and with our Canadian members, we work collaboratively. 00:08:16.039 --> 00:08:24.860 position:50% align:middle Our IT experts worked with the of British Columbia College of Nursing Midwifery, 00:08:24.860 --> 00:08:27.410 position:50% align:middle the College of Nurses of Ontario. 00:08:27.410 --> 00:08:30.810 position:50% align:middle We work collaboratively over a number of years to launch this. 00:08:30.810 --> 00:08:40.899 position:50% align:middle And there are currently three regulatory bodies in Canada already live with a goal of having the majority 00:08:40.899 --> 00:08:44.779 position:50% align:middle of those live before we get back here next year. 00:08:44.779 --> 00:08:47.720 position:50% align:middle That is a great accomplishment. 00:08:51.296 --> 00:08:52.376 position:50% align:middle Love this one. 00:08:52.376 --> 00:08:55.526 position:50% align:middle If you haven't stopped by the JNR booth, you should do it. 00:08:55.526 --> 00:09:01.760 position:50% align:middle But here is a great achievement as well, we now have moved to number two. 00:09:01.760 --> 00:09:06.460 position:50% align:middle Out of 192 journals, we're ranked number 2. 00:09:06.460 --> 00:09:08.290 position:50% align:middle We were four last year. 00:09:08.290 --> 00:09:14.960 position:50% align:middle This is what one NCSBN looks like in action because that didn't happen because of one person. 00:09:14.960 --> 00:09:20.519 position:50% align:middle That happened because there was synergy between our research team, our marketing team, 00:09:20.519 --> 00:09:25.679 position:50% align:middle our expert reviewers, our editorial boards. 00:09:25.679 --> 00:09:27.309 position:50% align:middle This is a great achievement. 00:09:27.309 --> 00:09:30.317 position:50% align:middle Next year, we'll see if we can make it number one. 00:09:36.679 --> 00:09:42.500 position:50% align:middle You just saw this video, but what you didn't hear in this video is, look at that number. 00:09:42.500 --> 00:09:44.763 position:50% align:middle When did we release this? 00:09:44.763 --> 00:09:56.400 position:50% align:middle April, 1.1 billion impressions across the media, TV, radio, 1.1 billion. 00:09:56.400 --> 00:10:03.579 position:50% align:middle That is an amazing work that you have all got us to, because we didn't get that data without your help. 00:10:03.579 --> 00:10:10.509 position:50% align:middle We didn't do that research without your help, 1.1 billion. 00:10:10.509 --> 00:10:12.399 position:50% align:middle I'm going to probably still... 00:10:12.399 --> 00:10:13.589 position:50% align:middle Where are you at? 00:10:13.589 --> 00:10:15.309 position:50% align:middle Nancy Spector, you're somewhere. 00:10:15.309 --> 00:10:17.859 position:50% align:middle I'm going to steal your thunder for just a minute, sorry. 00:10:17.859 --> 00:10:19.779 position:50% align:middle I know you're going to talk about this later. 00:10:19.779 --> 00:10:22.970 position:50% align:middle You have a booth out there, but this is a great moment, too. 00:10:22.970 --> 00:10:31.429 position:50% align:middle We will be launching our inaugural dashboard for the nursing education database, 00:10:31.429 --> 00:10:32.989 position:50% align:middle national nursing education database. 00:10:32.989 --> 00:10:34.499 position:50% align:middle Why is this important? 00:10:34.499 --> 00:10:40.229 position:50% align:middle Not because it's just a fun dashboard, but because it actually has been built with various 00:10:40.229 --> 00:10:51.120 position:50% align:middle sophisticated statistical tools that will allow you and us, at your jurisdiction level, at your national level, 00:10:51.120 --> 00:10:59.480 position:50% align:middle to actually understand how different characteristics impact the performance of your education programs. 00:10:59.480 --> 00:11:00.480 position:50% align:middle Congratulations. 00:11:00.480 --> 00:11:02.220 position:50% align:middle We didn't get this data from anywhere. 00:11:02.220 --> 00:11:06.030 position:50% align:middle Thirty six boards are now participating in this. 00:11:06.030 --> 00:11:08.530 position:50% align:middle And the rest of you, come along. 00:11:08.530 --> 00:11:09.370 position:50% align:middle Join us. 00:11:09.370 --> 00:11:15.110 position:50% align:middle It will be a very valuable tool for you. 00:11:15.110 --> 00:11:18.720 position:50% align:middle Love this one because it's home for me, right? 00:11:18.720 --> 00:11:26.179 position:50% align:middle But our examination team had around 42 subject matter panels this year. 00:11:26.179 --> 00:11:30.220 position:50% align:middle That almost accounts for one a week. 00:11:30.220 --> 00:11:32.240 position:50% align:middle And you know what else accounts for? 00:11:32.240 --> 00:11:40.340 position:50% align:middle Is that means, in terms of One NCSBN, more than 420 expert-nurse experts participated 00:11:40.340 --> 00:11:50.430 position:50% align:middle in this, resulting in 4,600 new items, and almost 21,000 items reviewed. 00:11:50.430 --> 00:11:55.490 position:50% align:middle That is a lot of work, but that is also a great accomplishment. 00:12:01.160 --> 00:12:02.670 position:50% align:middle Customer experience. 00:12:02.670 --> 00:12:04.300 position:50% align:middle What a great team. 00:12:04.300 --> 00:12:07.310 position:50% align:middle And what has been happening here is really amazing. 00:12:07.310 --> 00:12:11.229 position:50% align:middle We've started to add AI chatbot behind this that helps. 00:12:11.229 --> 00:12:20.370 position:50% align:middle We are continuing to set standards above those of other businesses or not for profits. 00:12:20.370 --> 00:12:29.010 position:50% align:middle We have an almost 88% customer satisfaction rate for people interacting with our customer experience. 00:12:29.010 --> 00:12:35.970 position:50% align:middle But more importantly, in my opinion, we have an 85% tickets resolved on first contact. 00:12:35.970 --> 00:12:43.089 position:50% align:middle You come here, you get your solution solved because we are one NCSBN. 00:12:43.089 --> 00:12:51.869 position:50% align:middle And we know, all of us in the cyber age, data security is really, really, really important. 00:12:51.869 --> 00:12:57.469 position:50% align:middle And we need to make sure you're trusting us with your data, the National Nurse Database. 00:12:57.469 --> 00:12:59.469 position:50% align:middle You're trusting us with your nurses data. 00:12:59.469 --> 00:13:02.009 position:50% align:middle We need to make sure that you can trust us. 00:13:02.009 --> 00:13:10.550 position:50% align:middle And so, we went through the cybersecurity team that we have, went through a rigorous process all 00:13:10.550 --> 00:13:16.010 position:50% align:middle across the council, and were awarded this year certification in GovRAMP. 00:13:16.010 --> 00:13:22.009 position:50% align:middle So, you can be certain that we are meeting the highest standards of protecting your data. 00:13:22.009 --> 00:13:24.631 position:50% align:middle Also, you should clap about it. 00:13:30.156 --> 00:13:41.606 position:50% align:middle And last but not least, our brand campaign this year reached more than 260 million impressions across TV. 00:13:41.606 --> 00:13:42.622 position:50% align:middle Look down at the bottom. 00:13:42.622 --> 00:13:46.204 position:50% align:middle We're not talking about just any TV. 00:13:46.204 --> 00:13:47.889 position:50% align:middle We have been across major networks. 00:13:47.889 --> 00:13:54.039 position:50% align:middle We've been across major television shows, internet, everywhere. 00:13:54.039 --> 00:14:02.065 position:50% align:middle And that is almost more than 100 million from last year at this time. 00:14:02.065 --> 00:14:05.596 position:50% align:middle And here's what's interesting, I can assure you from talking to people… 00:14:05.596 --> 00:14:08.130 position:50% align:middle By the way, how many have seen it? 00:14:08.130 --> 00:14:09.536 position:50% align:middle See it on TV. 00:14:09.536 --> 00:14:11.248 position:50% align:middle Yeah. Well, okay. 00:14:11.248 --> 00:14:13.956 position:50% align:middle How many people have called you and said, "Is this you? 00:14:13.956 --> 00:14:16.326 position:50% align:middle Did you see this?" Yeah, I get that a lot. 00:14:16.326 --> 00:14:20.210 position:50% align:middle I think that's great because we are being known. 00:14:20.210 --> 00:14:22.320 position:50% align:middle And what I was trying to get is they're not just seeing it. 00:14:22.320 --> 00:14:27.040 position:50% align:middle When I hear this, the message is resonating with them. 00:14:27.040 --> 00:14:29.420 position:50% align:middle Every moment matters. 00:14:29.420 --> 00:14:33.633 position:50% align:middle And that is what has happened because of One NCSBN. 00:14:33.633 --> 00:14:45.279 position:50% align:middle And so, what I am convinced of without a doubt, this that you just saw here is only a partial list. 00:14:45.279 --> 00:14:47.519 position:50% align:middle I can't tell you of all the other things. 00:14:47.519 --> 00:14:50.519 position:50% align:middle The list is much longer than we… As Phyllis said, we have been busy. 00:14:50.519 --> 00:14:59.059 position:50% align:middle But I can tell you that I do not believe for a minute that this partial list was some element 00:14:59.059 --> 00:15:02.479 position:50% align:middle of just isolated successes. 00:15:02.479 --> 00:15:06.249 position:50% align:middle It wasn't dumb luck. 00:15:06.249 --> 00:15:13.359 position:50% align:middle It wasn't just individual victory so somebody could jump up and say, "Look what I did." 00:15:13.359 --> 00:15:14.679 position:50% align:middle No, that's not what this was. 00:15:14.679 --> 00:15:15.969 position:50% align:middle You know what this was? 00:15:15.969 --> 00:15:25.940 position:50% align:middle This was the systematic result of an operation philosophy that we've adopted that turns individual 00:15:25.940 --> 00:15:30.541 position:50% align:middle expertise into collective excellence. 00:15:30.541 --> 00:15:36.187 position:50% align:middle That is in One NCSBN in action. 00:15:39.130 --> 00:15:42.500 position:50% align:middle You know, Phyllis captured this very well. 00:15:42.500 --> 00:15:48.260 position:50% align:middle And I'm going to keep coming back to this because I love the last bullet she made here. 00:15:48.260 --> 00:15:53.450 position:50% align:middle And that is, look, One NCSBN, it lifts us up. 00:15:53.450 --> 00:15:54.170 position:50% align:middle That's correct. 00:15:54.170 --> 00:15:55.660 position:50% align:middle It makes us better. 00:15:55.660 --> 00:16:03.859 position:50% align:middle But here is probably the underpinning of the whole thing, and that is, we give back something to something 00:16:03.859 --> 00:16:06.559 position:50% align:middle bigger than ourselves. 00:16:06.559 --> 00:16:12.399 position:50% align:middle And so, we use the one the words One NCSBN very frequently these days, right? 00:16:12.399 --> 00:16:15.209 position:50% align:middle And I think that's great. 00:16:15.209 --> 00:16:23.219 position:50% align:middle But it still feels to me like a little bit of an abstract concept. 00:16:23.219 --> 00:16:28.809 position:50% align:middle And so, I want to make sure we can actually define it before we leave here. 00:16:28.809 --> 00:16:33.230 position:50% align:middle We've been working with the staff to define it so we can tell you what we believe it is. 00:16:33.230 --> 00:16:35.870 position:50% align:middle Well, how do we make it real? 00:16:35.870 --> 00:16:39.700 position:50% align:middle And so, once again, you'll see a pattern in the way Phil thinks. 00:16:39.700 --> 00:16:45.130 position:50% align:middle He goes, so here's how you got to do this, One NCSBN is blank. 00:16:45.130 --> 00:16:46.510 position:50% align:middle You saw that earlier, right? 00:16:46.510 --> 00:16:48.270 position:50% align:middle In a different way. 00:16:48.270 --> 00:16:50.300 position:50% align:middle How do you fill in that blank? 00:16:50.300 --> 00:16:56.509 position:50% align:middle And if I have to fill in that blank, the best way that I would say to fill in that blank is, 00:16:56.509 --> 00:17:02.199 position:50% align:middle One NCSBN is our operating philosophy. 00:17:02.199 --> 00:17:07.839 position:50% align:middle It helps us to... 00:17:07.839 --> 00:17:09.829 position:50% align:middle Let me say it a different way. 00:17:09.829 --> 00:17:11.310 position:50% align:middle Look, it's not a slogan. 00:17:11.310 --> 00:17:12.870 position:50% align:middle That's a concept, a slogan. 00:17:12.870 --> 00:17:14.540 position:50% align:middle It's how we function. 00:17:14.540 --> 00:17:17.040 position:50% align:middle It's how we function as a team. 00:17:17.040 --> 00:17:25.706 position:50% align:middle And I think that the way I would like to say that is that it actually unites us around 00:17:25.706 --> 00:17:29.389 position:50% align:middle our collective purpose, all of us. 00:17:29.389 --> 00:17:32.599 position:50% align:middle That mission. 00:17:32.599 --> 00:17:39.239 position:50% align:middle One of the important things it does is it helps us put our guardrails on how we determine priorities 00:17:39.239 --> 00:17:43.369 position:50% align:middle of our work, what we will do, what we won't do. 00:17:43.369 --> 00:17:46.899 position:50% align:middle It helps us define how we interact with each other. 00:17:46.899 --> 00:17:55.499 position:50% align:middle And to understand how we get to that next level of defining it, the way that I believe that we need to do 00:17:55.499 --> 00:17:58.529 position:50% align:middle that is we have to look at four… Oh, you love this. 00:17:58.529 --> 00:18:00.440 position:50% align:middle Paradigms again. 00:18:00.440 --> 00:18:04.920 position:50% align:middle You got to look at four paradigms or perspectives and they're right here on the screen. 00:18:04.920 --> 00:18:12.090 position:50% align:middle But we've got to start thinking about how we see this organization, how we, not how does anybody else. 00:18:12.090 --> 00:18:16.280 position:50% align:middle How do we see our organization in relation to the world? 00:18:16.280 --> 00:18:22.279 position:50% align:middle How do we see ourselves in this room in relation to our mission? 00:18:22.279 --> 00:18:26.609 position:50% align:middle How do we see our work in related to our mission? 00:18:26.609 --> 00:18:33.150 position:50% align:middle And how do we see ourselves in relation to each other? 00:18:33.150 --> 00:18:41.889 position:50% align:middle And if you start digging down into these paradigms, you'll actually come up with what we now have defined 00:18:41.889 --> 00:18:49.469 position:50% align:middle as the four pillars of One NCSBN, something new, something to take back. 00:18:49.469 --> 00:18:52.229 position:50% align:middle But I want to talk about them briefly. 00:18:52.229 --> 00:18:59.629 position:50% align:middle The four pillars are duty, unity, priority, and synergy. 00:18:59.629 --> 00:19:02.129 position:50% align:middle I'm going to start with duty. 00:19:02.129 --> 00:19:14.360 position:50% align:middle Duty is recognizing this organization's profound responsibility in the world. 00:19:14.360 --> 00:19:18.820 position:50% align:middle That's our duty. 00:19:18.820 --> 00:19:22.210 position:50% align:middle We protect the public and the trust in nursing. 00:19:22.210 --> 00:19:28.360 position:50% align:middle But here's the important thing about understanding, that's not what we do, that's why we exist. 00:19:28.360 --> 00:19:30.379 position:50% align:middle That is a big paradigm shift. 00:19:30.379 --> 00:19:38.519 position:50% align:middle Not what we do, why we exist, why we are even here, why we get energetic about these things. 00:19:38.519 --> 00:19:43.320 position:50% align:middle And I want to give you some examples or, at least, one example to make it real to you. 00:19:43.320 --> 00:19:47.230 position:50% align:middle Think about this, when we're collecting data, when Brendan over there and his team are 00:19:47.230 --> 00:19:53.800 position:50% align:middle collecting data, when the exam team is collecting data, when nurses is collecting data, 00:19:53.800 --> 00:19:58.520 position:50% align:middle we're not just collecting a piece, an item of data. 00:19:58.520 --> 00:20:01.450 position:50% align:middle We're not just analyzing that data. 00:20:01.450 --> 00:20:03.690 position:50% align:middle We're not just conducting research. 00:20:03.690 --> 00:20:04.950 position:50% align:middle You know what it is? 00:20:04.950 --> 00:20:18.240 position:50% align:middle We understand that we are providing intelligence that helps shape health care policy, 00:20:18.240 --> 00:20:28.060 position:50% align:middle influence workforce planning, impacts patient care, and most importantly, protects the public. 00:20:28.060 --> 00:20:40.099 position:50% align:middle We know that policymakers, health care organization, nursing regulatory boards, nurse leaders, 00:20:40.099 --> 00:20:50.369 position:50% align:middle you in this room, are looking to us for data to help you make critical decisions. 00:20:50.369 --> 00:20:57.169 position:50% align:middle We actually understand duty in a way that is probably different than you see in a dictionary. 00:20:57.169 --> 00:21:07.659 position:50% align:middle Duty is not merely completing list for us, not completing a list of tasks. 00:21:07.659 --> 00:21:17.280 position:50% align:middle Duty to us is advancing a mission that touches every community, every family, every nurse, 00:21:17.280 --> 00:21:20.680 position:50% align:middle and every patient. 00:21:20.680 --> 00:21:25.730 position:50% align:middle The second pillar we call unity. 00:21:25.730 --> 00:21:33.990 position:50% align:middle And unity is embracing our shared mission as the foundation of absolutely everything we do. 00:21:33.990 --> 00:21:40.200 position:50% align:middle There is nothing more than that compass point for us. 00:21:40.200 --> 00:21:50.250 position:50% align:middle That means what we do is we see ourselves as partners in a shared mission, not individuals, not teams, 00:21:50.250 --> 00:21:57.990 position:50% align:middle not departments, not regulatory bodies in competition with one another. 00:21:57.990 --> 00:22:11.079 position:50% align:middle When we work together, that's when we speed up, if you will, innovation. 00:22:11.079 --> 00:22:14.239 position:50% align:middle And that's when regulatory excellence flourishes. 00:22:14.239 --> 00:22:21.369 position:50% align:middle In the words of Phil Jackson, the famed… Okay, he may not be famed to those either somewhere 00:22:21.369 --> 00:22:23.626 position:50% align:middle of another team. I got that, all right. 00:22:23.626 --> 00:22:29.079 position:50% align:middle But I'm going to call him the famed, the famed coach of the Chicago Bulls. 00:22:29.079 --> 00:22:32.519 position:50% align:middle He said it this way, and I thought it was really great because I really 00:22:32.519 --> 00:22:35.086 position:50% align:middle respect him as a coach... 00:22:35.086 --> 00:22:42.362 position:50% align:middle But he said that the strength of a team is its members. 00:22:42.362 --> 00:22:54.760 position:50% align:middle The strength...and catch he put another word in here, the individual strength of its members is the team. 00:22:54.760 --> 00:22:57.510 position:50% align:middle That is how we get to unity. 00:22:57.510 --> 00:23:02.480 position:50% align:middle Our individual strength combined as a team. 00:23:02.480 --> 00:23:06.030 position:50% align:middle The third is priority. 00:23:06.030 --> 00:23:08.900 position:50% align:middle Our work, the paradigm of our work. 00:23:08.900 --> 00:23:13.959 position:50% align:middle And what we do here is, we need to make sure that we align every effort. 00:23:13.959 --> 00:23:21.100 position:50% align:middle Everything we do is focused on what's most important. 00:23:21.100 --> 00:23:24.250 position:50% align:middle That is our mission. 00:23:24.250 --> 00:23:27.830 position:50% align:middle And our members above all else. 00:23:27.830 --> 00:23:29.550 position:50% align:middle What does that allow us to do? 00:23:29.550 --> 00:23:41.640 position:50% align:middle What it allows us to do is to make deliberate and informed decisions on where we spend our time, 00:23:41.640 --> 00:23:45.010 position:50% align:middle our energy, and our resources. 00:23:45.010 --> 00:23:52.027 position:50% align:middle What it also does is it allows us to be just as deliberate 00:23:52.027 --> 00:23:56.326 position:50% align:middle and just as informed in determining what we will not do. 00:23:59.213 --> 00:24:08.050 position:50% align:middle Daniel Boone, the U.S. frontiersman and an explorer, I think I'm going to paraphrase him. 00:24:08.050 --> 00:24:16.750 position:50% align:middle He put it this way, when you have a critical priority, it's like setting the needle of your compass. 00:24:16.750 --> 00:24:22.559 position:50% align:middle Once it's there, there is only one point. 00:24:22.559 --> 00:24:32.099 position:50% align:middle And that point will take you through the darkest night and the fiercest storm to success. 00:24:32.099 --> 00:24:34.459 position:50% align:middle That's what we've got to do. 00:24:34.459 --> 00:24:38.849 position:50% align:middle The last of those pillars is synergy. 00:24:38.849 --> 00:24:48.929 position:50% align:middle Synergy is actually building trust and collaboration, understanding that there are things that we can 00:24:48.929 --> 00:24:54.319 position:50% align:middle accomplish together that none of us could accomplish alone. 00:24:54.319 --> 00:25:00.779 position:50% align:middle Stephen Covey, author, puts it this way, and I think it's a really great definition, 00:25:00.779 --> 00:25:01.739 position:50% align:middle What is synergy? 00:25:01.739 --> 00:25:11.720 position:50% align:middle He said, synergy is when 1 plus 1 equals 10, 100, 1,000. 00:25:11.720 --> 00:25:26.300 position:50% align:middle He said, synergy is the profound result when two or more respectful human beings go beyond preconceived 00:25:26.300 --> 00:25:35.069 position:50% align:middle ideas and notions to collectively meet a challenge. 00:25:35.069 --> 00:25:38.879 position:50% align:middle For us, that's the same thing. 00:25:38.879 --> 00:25:53.179 position:50% align:middle Synergy is when we allow individual ideas, individual solution sets to flow equally across teams, 00:25:53.179 --> 00:25:56.029 position:50% align:middle departments, regulatory bodies. 00:25:56.029 --> 00:25:56.975 position:50% align:middle Why? 00:25:56.975 --> 00:26:03.480 position:50% align:middle So when that challenge comes, we already have the best set of information and 00:26:03.480 --> 00:26:09.210 position:50% align:middle solutions to be successful and meet any challenge. 00:26:09.210 --> 00:26:15.749 position:50% align:middle And so, I want you to know this, One NCSBN is not fundamentally 00:26:15.749 --> 00:26:18.139 position:50% align:middle about working nicely together. 00:26:18.139 --> 00:26:20.599 position:50% align:middle You go, "Well, that sounds like what you're talking about." 00:26:20.599 --> 00:26:20.929 position:50% align:middle No, no, no. 00:26:20.929 --> 00:26:22.959 position:50% align:middle But by the way, that is a good thing. 00:26:22.959 --> 00:26:24.691 position:50% align:middle Don't get me wrong. 00:26:24.691 --> 00:26:26.955 position:50% align:middle But that is not One NCSBN. 00:26:26.955 --> 00:26:34.709 position:50% align:middle One NCSBN is realizing, it's an operating philosophy that realizes that there 00:26:34.709 --> 00:26:40.500 position:50% align:middle are things that are only possible when we do them together. 00:26:40.500 --> 00:26:45.330 position:50% align:middle It is our operating philosophy that we've implemented this year. 00:26:45.330 --> 00:26:47.340 position:50% align:middle It is the way we think. 00:26:47.340 --> 00:26:48.780 position:50% align:middle It is the way we work. 00:26:48.780 --> 00:26:58.679 position:50% align:middle It is the way we deliver on our mission of protecting the public and leading regulatory excellence. 00:26:58.679 --> 00:27:08.310 position:50% align:middle And I want you to think about it this way, if that is all true, and it is, 00:27:08.310 --> 00:27:10.510 position:50% align:middle what is this going beyond? 00:27:10.510 --> 00:27:13.670 position:50% align:middle Anybody got that and figured out, yet? 00:27:13.670 --> 00:27:15.820 position:50% align:middle What do we mean going beyond? 00:27:15.820 --> 00:27:16.800 position:50% align:middle Here's what we mean. 00:27:16.800 --> 00:27:20.520 position:50% align:middle When I talk about going beyond, I'm not talking about doing more. 00:27:20.520 --> 00:27:24.120 position:50% align:middle I am not even talking about working harder. 00:27:24.120 --> 00:27:32.889 position:50% align:middle No, it's about achieving those things that might be seem impossible, but become possible because we 00:27:32.889 --> 00:27:34.681 position:50% align:middle do those together. 00:27:34.681 --> 00:27:36.649 position:50% align:middle And I want to give you an example of that right now. 00:27:36.649 --> 00:27:39.489 position:50% align:middle Where am I at on time? Oh, I'm good. 00:27:39.489 --> 00:27:42.629 position:50% align:middle All right. I thought I was rambling. 00:27:42.629 --> 00:27:47.964 position:50% align:middle The exam team is demonstrating, right now, as far as I'm concerned, 00:27:47.964 --> 00:27:52.749 position:50% align:middle they're demonstrating One NCSBN and the concept of going beyond. 00:27:52.749 --> 00:27:58.709 position:50% align:middle They're going beyond, not to just make the exam the best in the world, 00:27:58.709 --> 00:28:03.189 position:50% align:middle but to deliver it in ways we never thought possible before. 00:28:03.189 --> 00:28:11.249 position:50% align:middle They're not just maintaining standards, they're re-imagining possibilities in assessments. 00:28:11.249 --> 00:28:14.129 position:50% align:middle And here's the key to all of that, yay, for exams. 00:28:14.129 --> 00:28:15.059 position:50% align:middle I get it. 00:28:15.059 --> 00:28:21.560 position:50% align:middle But the real key to this is, this is happening not because we have one individual or 00:28:21.560 --> 00:28:24.080 position:50% align:middle one team with a brilliant idea. 00:28:24.080 --> 00:28:26.500 position:50% align:middle No, that isn't why it's working. 00:28:26.500 --> 00:28:33.829 position:50% align:middle Here's why it's working, because the teams across the council understand their 00:28:33.829 --> 00:28:35.719 position:50% align:middle role in a bigger picture. 00:28:35.719 --> 00:28:44.679 position:50% align:middle They trust the expertise across the teams and they're working together to reach shared excellence. 00:28:44.679 --> 00:28:56.920 position:50% align:middle Now, I want you to imagine what you could do if you took these same four, duty, unity, priority, 00:28:56.920 --> 00:29:04.879 position:50% align:middle synergy back to your work, back to your staff, back to your board. 00:29:04.879 --> 00:29:12.030 position:50% align:middle You see, because what I want you to understand is, this isn't just something that works at NCSBN. 00:29:12.030 --> 00:29:20.639 position:50% align:middle This operating philosophy, these pillars will work anywhere that nursing 00:29:20.639 --> 00:29:23.119 position:50% align:middle regulatory excellence matters. 00:29:23.119 --> 00:29:26.569 position:50% align:middle And that's where you sit every day. 00:29:26.569 --> 00:29:33.399 position:50% align:middle And so, as we look ahead, we know certain things. 00:29:33.399 --> 00:29:38.439 position:50% align:middle One that is really interesting is we know that the health care landscape, 00:29:38.439 --> 00:29:42.739 position:50% align:middle the environment is changing rapidly. 00:29:42.739 --> 00:29:46.999 position:50% align:middle We've said that before, but it's also changing unpredictably. 00:29:46.999 --> 00:29:52.919 position:50% align:middle We can't even know from 24 hours what is getting ready to happen. 00:29:52.919 --> 00:29:58.879 position:50% align:middle And that puts unprecedented challenges on every one of you as nurse regulators. 00:29:58.879 --> 00:30:05.950 position:50% align:middle So, we are going to be entering in our strategic cycle, October, Phyllis told you about that. 00:30:05.950 --> 00:30:10.870 position:50% align:middle And what I want to tell you about that is what I think needs to happen. 00:30:10.870 --> 00:30:15.080 position:50% align:middle So, as we begin that new strategic cycle, we know a few things. 00:30:15.080 --> 00:30:23.100 position:50% align:middle We know that we are going to have to ensure, through collaboration, innovation, thought, 00:30:23.100 --> 00:30:29.160 position:50% align:middle communication, that the APR in compact is successful. 00:30:29.160 --> 00:30:37.150 position:50% align:middle We are going to need to continue to produce tools, processes, programs, and metrics, 00:30:37.150 --> 00:30:45.029 position:50% align:middle that you as regulatory board regulatory boards can use to become more efficient, but more importantly, 00:30:45.029 --> 00:30:53.379 position:50% align:middle to demonstrate that you in your area are the exemplars of regulatory excellence. 00:30:53.379 --> 00:31:01.959 position:50% align:middle We are going to need to reimagine ICRS so that it meets the needs of your staffs, your boards, 00:31:01.959 --> 00:31:09.389 position:50% align:middle not just your board president, not just your EO, but that entry level staff member who is starting their 00:31:09.389 --> 00:31:12.879 position:50% align:middle career in regulation. 00:31:12.879 --> 00:31:14.299 position:50% align:middle Why? 00:31:14.299 --> 00:31:19.469 position:50% align:middle Because they're the leaders of tomorrow, and you start mentoring them today. 00:31:19.469 --> 00:31:28.500 position:50% align:middle And we need to make sure that we're providing tools to ensure that your legacy and One NCSBN goes far 00:31:28.500 --> 00:31:32.259 position:50% align:middle into the future. 00:31:32.259 --> 00:31:37.419 position:50% align:middle We know that we are going to have to, if we want to stay successful, 00:31:37.419 --> 00:31:44.960 position:50% align:middle we cannot ignore that we have to ensure this council has a financial, stable resources, 00:31:44.960 --> 00:31:47.100 position:50% align:middle that includes its bank account. 00:31:47.100 --> 00:31:53.549 position:50% align:middle We have to ensure that we are financially stable so we can meet the needs of One NCSBN. 00:31:53.549 --> 00:32:01.479 position:50% align:middle We have to ensure we have a governance structure that is strong, that embraces One NCSBN, 00:32:01.479 --> 00:32:05.639 position:50% align:middle and is fit for the future. 00:32:05.639 --> 00:32:13.799 position:50% align:middle You know, one thing I do know is that we have something that makes us unique to any other groups like ours 00:32:13.799 --> 00:32:18.599 position:50% align:middle I've seen, and that is, we have each other. 00:32:18.599 --> 00:32:21.050 position:50% align:middle And you are amazing. 00:32:21.050 --> 00:32:25.300 position:50% align:middle And I love that you are that engaged these days. 00:32:25.300 --> 00:32:26.920 position:50% align:middle That makes things easier. 00:32:26.920 --> 00:32:35.009 position:50% align:middle And so, this is what I would like to see as we enter that cycle of strategy planning, 00:32:35.009 --> 00:32:39.259 position:50% align:middle I'd like to ask… And this, by the way, is to all of you. 00:32:39.259 --> 00:32:41.120 position:50% align:middle And the board of directors hasn't heard this. 00:32:41.120 --> 00:32:44.530 position:50% align:middle So, by the way, board of directors, I'm going to unload something on you, 00:32:44.530 --> 00:32:49.510 position:50% align:middle which wouldn't be the first time I've done that, but I'm going to do it right now. 00:32:49.510 --> 00:32:52.959 position:50% align:middle I want to make sure, I want to be able to promise you that we will 00:32:52.959 --> 00:32:54.359 position:50% align:middle do three things. 00:32:54.359 --> 00:33:06.069 position:50% align:middle One, that we will start every new product with this question, how do we do that as One NCSBN? 00:33:06.069 --> 00:33:10.079 position:50% align:middle Every new product will start with that question. 00:33:10.079 --> 00:33:19.219 position:50% align:middle Secondly, every challenge will start with this question, what expertise do we need to bring together 00:33:19.219 --> 00:33:22.190 position:50% align:middle to meet that challenge? 00:33:22.190 --> 00:33:31.119 position:50% align:middle And third, we will use this question for every opportunity that comes our way. 00:33:31.119 --> 00:33:41.339 position:50% align:middle Before we say yes or no, we will ask this question, how does this advance our mission? 00:33:41.339 --> 00:33:48.419 position:50% align:middle You see, Phyllis had it right, we do lift each other up. 00:33:48.419 --> 00:33:51.059 position:50% align:middle We do make each other better. 00:33:51.059 --> 00:33:56.829 position:50% align:middle But more importantly, we give back to something bigger than ourselves, 00:33:56.829 --> 00:34:02.499 position:50% align:middle our job to protect the public and the trust in nursing. 00:34:02.499 --> 00:34:10.099 position:50% align:middle And so, I want you to know that if we would do those things that Phyllis has put out there, 00:34:10.099 --> 00:34:12.889 position:50% align:middle if we do the things I've talked about, if we do them consistently, 00:34:12.889 --> 00:34:21.339 position:50% align:middle both strategically and operationally, we won't just meet expectations, my friends, 00:34:21.339 --> 00:34:26.280 position:50% align:middle we will go beyond, way beyond. 00:34:26.280 --> 00:34:29.510 position:50% align:middle And so, NCSBN isn't just about how we work, it's how we lead to success. 00:34:29.510 --> 00:34:34.279 position:50% align:middle It's how we innovate together. 00:34:34.279 --> 00:34:39.829 position:50% align:middle It is how we go beyond together. 00:34:39.829 --> 00:34:49.880 position:50% align:middle I will tell you this story, also a Chicago story, sorry, guys. 00:34:49.880 --> 00:34:52.860 position:50% align:middle Michael Jordan. 00:34:52.860 --> 00:34:58.452 position:50% align:middle So, Michael Jordan, he and the Chicago Bulls were playing the Cleveland Cavaliers. 00:34:58.452 --> 00:35:01.816 position:50% align:middle And it was a great night for Michael. 00:35:01.816 --> 00:35:05.266 position:50% align:middle In fact, it was a career record night. 00:35:05.266 --> 00:35:17.689 position:50% align:middle In overtime, they beat the Cleveland Cavaliers, sorry, Ohio, and he scored 69 points in a single game. 00:35:17.689 --> 00:35:23.749 position:50% align:middle What is little known about that game is there was a rookie named Stacy King. 00:35:23.749 --> 00:35:31.259 position:50% align:middle Stacy King got a few minutes of play and he scored one point. 00:35:31.259 --> 00:35:36.129 position:50% align:middle After the game, the reporters were crowded around Michael Jordan. 00:35:36.129 --> 00:35:41.219 position:50% align:middle They wanted to know about Michael Jordan's 69 points. 00:35:41.219 --> 00:35:47.869 position:50% align:middle One LA Time reporter was at the back of the crowd and could not get to the front to talk to Michael. 00:35:47.869 --> 00:35:54.729 position:50% align:middle She looks across the court, and sitting on a bench over there is Stacy King. 00:35:54.729 --> 00:35:56.979 position:50% align:middle What a brilliant guy. 00:35:56.979 --> 00:35:58.109 position:50% align:middle Because I know the punch line. 00:35:58.109 --> 00:35:59.229 position:50% align:middle That's why I'm laughing. 00:35:59.229 --> 00:36:01.829 position:50% align:middle So, you got to wait for it. 00:36:01.829 --> 00:36:02.809 position:50% align:middle I will deliver it. 00:36:02.809 --> 00:36:03.619 position:50% align:middle I promise. 00:36:03.619 --> 00:36:11.619 position:50% align:middle But she walks over to that bench and she starts to ask Stacy King, "What about tonight's game and 00:36:11.619 --> 00:36:13.539 position:50% align:middle Michael's great performance?" 00:36:13.539 --> 00:36:19.049 position:50% align:middle Stacy King, without missing a beat, says this, "You know what? 00:36:19.049 --> 00:36:26.913 position:50% align:middle I will remember this night as the night Michael Jordan and I scored 70 points to win the game." 00:36:32.239 --> 00:36:35.909 position:50% align:middle So, here's my point to you, whether you're Michael Jordan or whether you're 00:36:35.909 --> 00:36:40.820 position:50% align:middle Stacy King does not matter in One NCSBN. 00:36:40.820 --> 00:36:41.460 position:50% align:middle You know what? 00:36:41.460 --> 00:36:46.080 position:50% align:middle Whether you're Michael or whether you're Stacy, here's what we're going to do, 00:36:46.080 --> 00:36:50.471 position:50% align:middle we will combine our talents and we will win the game. 00:36:56.760 --> 00:36:59.540 position:50% align:middle And so, I'm going to leave you with these words. 00:36:59.540 --> 00:37:01.399 position:50% align:middle I don't see anybody going to stretch, right? 00:37:01.399 --> 00:37:04.079 position:50% align:middle Because I've got another story. 00:37:04.079 --> 00:37:05.429 position:50% align:middle Oh, I'm kidding. 00:37:05.429 --> 00:37:06.279 position:50% align:middle All right. 00:37:06.279 --> 00:37:07.129 position:50% align:middle So I won't stretch. 00:37:07.129 --> 00:37:10.439 position:50% align:middle I'll make sure you get to lunch in time. 00:37:10.439 --> 00:37:15.849 position:50% align:middle Here's the thing, I want to leave you these words, Mahatma Gandhi, "The future depends on what we do 00:37:15.849 --> 00:37:18.049 position:50% align:middle in the present. 00:37:18.049 --> 00:37:21.980 position:50% align:middle The future depends on what we do now." 00:37:21.980 --> 00:37:30.380 position:50% align:middle I think Gandhi's words are a powerful reminder that our mission, our mission is not something reserved 00:37:30.380 --> 00:37:31.850 position:50% align:middle for the future. 00:37:31.850 --> 00:37:35.940 position:50% align:middle It's something that happens now by the choices we make. 00:37:35.940 --> 00:37:46.939 position:50% align:middle It's a reminder that if we want a future, the way we want that future, we must create it. 00:37:46.939 --> 00:37:53.099 position:50% align:middle One NCSBN, one mission, one unstoppable force 00:37:53.099 --> 00:37:55.539 position:50% align:middle for nursing regulatory excellence. 00:37:55.539 --> 00:37:57.275 position:50% align:middle Thank you very much.