These webinars were designed for operations management personnel at NCSBN member boards to learn tools and techniques that can be used to improve member boards' business and technical functionality.

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2009 Member Board Operations Webinars

Event Information

When: 2009

Where: Chicago, Ill.

Category: Regulation

Topic(s): Board of Nursing Operations

Audience: Board Staff

Knowledge Network:

Description:

These webinars were designed for operations management personnel at NCSBN member boards to learn tools and techniques that can be used to improve member boards' business and technical functionality.

Presentations

Benefits of Paperless Licensing Systems: Part I

Presenter(s)

Margaret Walker Ed.D., RN, FRE, New Hampshire Board of Nursing

Description

Benefits of Paperless Licensing Systems was an interactive live Webinar where the speakers discussed their boards' approaches to streamlining licensure functions, implementing quality improvement measures, improving client services and reducing costs.

2009 Member Board Operations Webinar
Members only: sign in to view

Posted: 12/20/2011
Length: 40:26

Regulation

Board of Nursing Operations Board Staff

Benefits of Paperless Licensing Systems: Part II

Presenter(s)

Brenda McDougal, Associate Executive Director, North Carolina Board of Nursing

Description

Benefits of Paperless Licensing Systems was an interactive live Webinar where the speakers discussed their boards' approaches to streamlining licensure functions, implementing quality improvement measures, improving client services and reducing costs.

2009 Member Board Operations Webinar
Members only: sign in to view

Posted: 12/20/2011
Length: 39:32

Regulation

Board of Nursing Operations Board Staff

Customer Service: We may not be the only game in town!

Presenter(s)

Mark Majek, MA, PHR, Director of Operations, Texas Board of Nursing

Description

Mark Majek from the Texas Board of Nursing discusses the importance of customer service and gives insight on ways to make it better.

2009 Member Board Operations Webinar
Members only: sign in to view

Posted: 12/20/2011
Length: 42:17

Regulation

Board of Nursing Operations Board Staff

Detection of Fraudulent Documents

Presenter(s)

Rick García, MS, RN, CCM, Executive Director, Florida Board of Nursing

Description

Objectives: Identify characteristics of fraudulent documents. Discuss appropriate processes for working with other state agencies and/or other jurisdictions in the investigation of fraudulent nursing licensing documents.  What is fraud and why is it used? What are some of the tactics that forgers use? Techniques of identifying fraudulent documents and Identifying more subtle techniques.

2009 Member Board Opereations Webinar
Members only: sign in to view

Posted: 12/20/2011
Length: 16:54

Regulation

Board of Nursing Operations Board Staff

Investigations of Fraudulent Nursing Educational Programs

Presenter(s)

Virginia Ayars, MS, RN, Nursing Consultant for Education, Texas Board of Nursing

Description

Objectives: Discuss establishment of internal agency process(es) regarding fraudulent nursing educational programs. Describe appropriate process(es) for working with other state agencies in the investigation. Discuss methods to notify the public of Cease & Desist Orders and Default Judgements issued to fraudulent nursing educational programs. Outline: Establish inter-agency communication/documentation process and/or contact person, Report to appropriate state agencies (Texas Workforce Commission), Testify as expert witness at hearings conducted to enforce Cease & Desist Orders, Collaborate with Consumer Protection Division of the Office of the Attorneys General, Provide notification and updated information to public (through website and newsletters) of Cease & Desist Orders and Default Judgments issued by state agency with appropriate statutory authority.

2009 Member Board Operations Webinar
Members only: sign in to view

Posted: 12/20/2011
Length: 46:20

Regulation

Board of Nursing Operations Board Staff

Operationalizing Criminal Background Checks

Presenter(s)

Mark Majek, MA, PHR, Director of Operations, Texas Board of Nursing

Description

Mark Majek from the Texas Board of Nursing discusses criminal background checks.

2009 Member Board Operations Webinar
Members only: sign in to view

Posted: 12/20/2011
Length: 52:52

Regulation

Board of Nursing Operations, Criminal Background Checks Board Staff

Tags: Events,Meetings,Members,NCSBN Members Only,Board of Nursing Operations,Past Regulation Event